Managed IT Services for Always-On, Secure Business Operations
Proactive support and performance-driven solutions for modern IT environments.
Ever dealt with...
When systems lag and users constantly complain, productivity suffers and frustration mounts across your organization.
Incomplete security measures and outdated infrastructure leave your business vulnerable to threats and data breaches.
When responsibility is unclear, issues remain unresolved, creating bottlenecks and impacting business continuity.
You're not alone. Our Managed IT Services are purpose-built to eliminate these pain points with ease.
IT shouldn't be the bottleneck
We turn chaos into control with full-stack managed services that keep your business running smoothly and securely.
- Proactive monitoring prevents most issues before they impact users
- Clear escalation paths and ownership for every issue
- Comprehensive security that adapts to evolving threats
IT That Just Works-Secure, Supported, and Always On
Our comprehensive managed services approach ensures your IT infrastructure performs reliably, every time.
Proactive 24/7 system monitoring detects issues before they impact operations. Our team resolves most problems remotely without disruption.
Regular preventative maintenance and rapid on-site response when needed. SLA-backed service ensures issues are resolved quickly.
Comprehensive security solutions including endpoint protection, firewall management, vulnerability scanning, and patch management.
Expert support for Microsoft 365, cloud applications, and productivity tools to maximize your team's efficiency and collaboration.
Comprehensive tracking of all IT assets, warranties, and configurations. Proactive planning for updates and replacements.
Regular reporting on system performance, security posture, and improvement opportunities to optimize your IT investment.
We Do More, With Less IT Overhead
Our approach delivers better results at a lower total cost than traditional support models
Fixed-cost SLAs with transparent deliverables
Predictable monthly costs with service levels matched to your specific needs.
UK-based helpdesk
Local support with rapid escalation paths for faster issue resolution.
Cybersecurity-first approach
Security is baked into every service we provide, not bolted on as an afterthought.
Vendor-neutral advice
We recommend the best solutions for your needs, not forced platforms.
"BPAV's managed services transformed our meeting experience. Technical issues have virtually disappeared, and our team can focus on collaboration rather than troubleshooting."
From firewalls to firmware
We standardise and secure every layer of your IT environment for maximum reliability and protection.
- Network infrastructure and security
- Server management and virtualization
- Desktop and endpoint management
- Cloud services and data protection
Support Options
Flexible Support Plans to Suit Your Business Whether you need on-site support or remote technical services, BPAV Solutions offers various Service Level Agreements (SLAs) with customisable options. Choose a support plan that best fits your requirements.
ADHOC CARE
SUPPORT COVER LEVELCARE +
SUPPORT COVER LEVELDIAMOND CARE
SUPPORT COVER LEVELHow We Deliver IT Without the Drama
Our proven methodology ensures a smooth transition to managed IT services
1. Audit & Plan
We start with a comprehensive assessment of your current IT infrastructure, workflows, and pain points to assess your current environment, risks & goals.
- Complete inventory of all IT assets
- Security vulnerability assessment
- Custom SLA development.
2. Deploy & Secure
We stabilize systems and implement best practices to ensure your IT environment is secure, reliable, and performing optimally.
- Installation of monitoring tools
- Security hardening and updates
- Documentation and process setup
3. Manage & Improve
Our ongoing management includes support, monitoring, reporting, and continuous evolution of your IT environment.
- 24/7 system monitoring and support
- Regular performance reviews
- Continuous improvement recommendations
Reliable Results You Can Count On
Our managed services deliver measurable improvements in reliability, efficiency, and security
Frequently Asked Questions
Everything you need to know about our managed IT services
We support all major operating systems (Windows, macOS, Linux), cloud platforms (Microsoft 365, Google Workspace, AWS, Azure), and common business applications. Our vendor-agnostic approach means we can manage virtually any IT environment.
Our standard SLA provides for 1-hour response for critical issues, with remote troubleshooting beginning immediately. For on-site support, we typically arrive within 4 hours for critical issues depending on your service tier and location.
Absolutely. Our services are designed for modern work environments. We provide secure remote access solutions, endpoint management for company devices regardless of location, and support for collaboration tools that keep your team connected.
Yes, we tailor our service level agreements to match your specific business requirements. This includes custom response times, coverage hours, and specialized support for critical business applications unique to your industry.