Enterprise AV Managed Services
Secure remote access allows our expert engineers to resolve issues quickly without site visits, improving uptime and reducing cost.
Log support issues at any time. Our round-the-clock service desk ensures fast prioritisation and resolution to minimise disruption.
When needed, our field engineers are deployed promptly to resolve complex issues in person and restore service efficiently.
Remote System Management & Support Services
We continuously monitor your systems to detect and resolve faults before users are affected, improving performance and reducing reactive maintenance.
We manage and install critical updates to ensure your systems remain secure, compliant, and compatible with evolving technology.
Maintain control of your AV estate with full asset tracking, version control, and compliance reporting to support governance and lifecycle planning.
Dedicated Client Support Services
Support is available through dedicated email and scheduled video calls, offering flexibility and in-depth technical guidance where required.
Our support desk speaks your language. Multilingual phone support improves communication and enhances the user experience across global teams.
Custom Service Level Agreements are aligned to your operational hours, system criticality, and business requirements. Response times and resolution targets are clearly defined and consistently met.
System Support & Optimization Solutions
Our tailored training programmes give users the knowledge to operate AV systems confidently and independently, reducing reliance on support teams.
Our consultants and engineers design and optimise AV infrastructure that meets your strategic and operational needs, integrating seamlessly into your environment.
Regular system reviews identify risks and performance gaps before they become issues. We ensure long-term system reliability and value.
Why Choose BPAV
- Expert global support team
- Rapid response and issue resolution
- Custom SLA models
- Scalable infrastructure management
- Seamless user experience
- Full AV, VC, UC, and signage coverage
