Managed AV Services for Fault-Free Meetings and Workspaces
Reliable maintenance and proactive support tailored for state of the art audiovisual solutions.
Ever dealt with...
When presentations glitch, video calls drop, or audio fails during critical meetings, productivity and professionalism suffer.
When multiple vendors point fingers and no one takes responsibility, resolution gets delayed and frustration mounts.
When remote participants can't hear, see, or engage effectively, collaboration suffers and executive satisfaction plummets.
You're not alone. Our AV Managed Services are built to solve exactly these problems.
Eliminate AV Frustrations
Our managed services approach takes the burden of AV management off your shoulders. We proactively monitor, maintain, and support your systems so you can focus on your core business.
- Single point of contact for all AV issues
- Proactive monitoring prevents most failures
- Fast resolution when problems do occur
A Stress-Free AV Service That Just Works
Our comprehensive managed services approach ensures your audiovisual technology performs reliably, every time.
Proactive system monitoring detects issues before they impact meetings. Our team resolves 80% of problems remotely without disruption.
Regular preventative maintenance and rapid on-site response when needed. SLA-backed service ensures issues are resolved quickly.
Comprehensive user training and support materials ensure your team can confidently use all AV features, reducing support calls.
We support all major platforms (Zoom, Teams, Webex) and hardware vendors, providing a single point of contact for all AV issues.
Comprehensive tracking of all AV assets, warranties, and configurations. Proactive planning for updates and replacements.
Regular reporting on system performance, usage patterns, and improvement opportunities to optimize your AV investment.
We Do More, With Less
Our approach delivers better results at a lower total cost than traditional support models
Tailored SLAs & Fixed Pricing
Predictable monthly costs with service levels matched to your specific needs.
UK-based with Global Reach
Local expertise with the capability to support international locations.
No Vendor Lock-in
We support all major hardware and software platforms for maximum flexibility.
Simplified Room Tech
Our design approach reduces complexity, resulting in fewer support calls.
"BPAV's managed services transformed our meeting experience. Technical issues have virtually disappeared, and our team can focus on collaboration rather than troubleshooting."
Technology That Works Together
Our vendor-agnostic approach means we can integrate and support a wide range of AV systems, ensuring all your technology works seamlessly together.
- Video conferencing platforms (Teams, Zoom, Webex)
- Display systems and digital signage
- Audio systems and room acoustics
- Control systems and automation
Support Options
Flexible Support Plans to Suit Your Business Whether you need on-site support or remote technical services, BPAV Solutions offers various Service Level Agreements (SLAs) with customisable options. Choose a support plan that best fits your requirements.
ADHOC CARE
SUPPORT COVER LEVELCARE +
SUPPORT COVER LEVELDIAMOND CARE
SUPPORT COVER LEVELAdditional Service Options
- Emergency callout options
- User training & system adoption
- Asset tagging
- Legacy system testing
How We Deliver
Our proven methodology ensures a smooth transition to managed AV services
1. Audit & Design
We start with a comprehensive assessment of your current AV infrastructure, workflows, and pain points.
Our team then designs a tailored managed service solution that addresses your specific needs.
- Complete inventory of all AV equipment
- Analysis of current support processes
- Custom SLA development
2. Deploy & Onboard
We implement our monitoring solutions, establish support processes, and train your team. This phase ensures a smooth transition with minimal disruption to your operations.
- Installation of monitoring tools
- User training sessions
- Support process documentation
3. Manage & Optimize
Our ongoing management includes proactive monitoring, responsive support, regular maintenance, and continuous improvement recommendations.
- 24/7 system monitoring
- Regular performance reviews
- Continuous improvement recommendations
Performance We Aim For
Our managed services deliver measurable improvements in reliability, efficiency, and user satisfaction
Frequently Asked Questions
Everything you need to know about our managed AV services
We support all major collaboration platforms including Microsoft Teams, Zoom, Google Meet, Cisco Webex, and others. Our vendor-agnostic approach means we can manage any hardware or software your organization uses.
Our standard SLA provides for next business day onsite response for critical issues, 1 hour forest response for remote occurs with options for faster response times if required. However, our proactive monitoring means we resolve most issues remotely before they impact your operations.
Yes, our managed services are designed to scale across multiple locations. We can support sites throughout the UK and internationally, providing consistent service levels and a single point of contact for all your AV needs.
We offer flexible contract terms, typically starting at 12 months. The monthly fee depends on the number of rooms, complexity of systems, and service level requirements. We'll provide a custom quote based on your specific needs.